Production Infrastructure
INTERCOM FIN AI — FULL DEPLOYMENT
Built the business case, secured buy-in, and deployed across client support. I designed the workflows and escalation logic that now resolves two-thirds of all inquiries autonomously.
Intercom Fin AI
ROI Framework
Stakeholder Management
67%
Success Rate
Independent Projects
AI Enablement
PROJECT ORACLE V2
A revenue-aware action engine. Extracts tasks from transcripts and cross-references CRM data to auto-escalate tickets for high-value clients.
Python
Pydantic
Jira API
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Data Analysis
REVENUE BRIDGE ANALYTICS
Surface silent churn by merging CRM, Support, and Product usage data to catch at-risk accounts before they cancel.
Pandas
SQL Logic
Churn Risk
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Intellectual Interests
MARKET STRESS & YIELD MONITORS
Sovereign yield curve trackers and real-time power grid monitors for ERCOT and PJM markets. Built out of genuine curiosity at the intersection of finance, energy, and data.
LIVE
API Feed Active
Technical stack
AI & Automation
Claude API
Intercom Fin AI
Pydantic
Prompt Engineering
Zapier
Data & Ops
Python (Pandas)
SQL
Salesforce
Jira
Zendesk